Customer Satisfaction Policy
Our main aim is to ensure the satisfaction of our customers by effectively evaluating their suggestions, requests and feedbacks which we receive from all communication channels.We work in line with the principle of “to please our costomers is our mission, to receive thanks from them is our target”.
For our main aim;
- We objectively evalute our customers requests, complaints and suggestions with openness, confidentiality, accessibility, integrity, sensitivity.
- We evaluate notifications of our customers within the framework of legal regulations and in accordance with our company procedures, fairly and objectively.
- We continuously improve our processes to prevent the repetition of complaints.
- We inform our customers transparently through any channel at every stage whenever they require information.
- In order to provide customer-oriented, sustainable services, we demonsrate an efficient, qualified and innovative work.
- We provide an innovative climate in our culture, that support the participation and creativity of our stakeholders, and foster change.
Complaint Management Process
Vestel Customer Service Notification Channels:
Call Center No.: 850 222 4 123
Email address: vmh@vestel.com.tr
CapCanlı Support Function: http:www.vestel.com.tr/destek/canlidestek.aspx
Vestel Mobile Assistant Mobile Application: http://www.mobilasistan.vestel.com.tr/
Whatsapp: 0850 222 4 123
